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How to make sure you lose customers - A case study

 Posted on November 1, 2026  |   14 min  |   2808 words  |   Matija Heričko

This post is inspired by my recent experience with Generali insurance handling my roadside assistance claim. We will look at what happened, how it was handled and why I will never in my life buy another thing from Generali, while also advising everyone to not buy from them.

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Tags: business  insurance  generali 

Matija Heričko  •  © 2026  •  Devflection

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